Free shipping and returns

FAQ

DO I NEED AN ACCOUNT TO PURCHASES IN YOUR ONLINE STORE?

  • No you can make a order as a guest, but there are some benefits of make a account with us
  • Shop much faster also check your history orders

HOW DO I CHECK MY ORDER HISTORY?

  • You can check your email history for your order 
  • you can 'Sign In' to your account and check your order

FORGOTTEN MY PASSWORD?

First click login in on the top right, in this page find and click Forgot password? to reset your password

WHAT PAYMENT TYPES ARE ACCEPTED?

We accepts payments from VISA, MASTERCARD, AFTER PAY, WE CHAT and PAYPAL.

TRACKING NUMBER?

You will revied a email with tracking number and order infomation

NOT RECEIVED DELIVERY CONFIRMATION?

If you have not received your email about the delivery confirmation within 48 hours, please email me  info.toytime@gmail.com

CAN I CHANGE MY ORDER?

You can not changes your order but you can contact the customer service  info.toytime@gmail.com within 24 hours before the order has been dispatched.

WHERE DO YOU POST TO?

We post all over New Zealand

HOW LONG SHOULD I WAIT FOR MY DELIVERY ?

  • We make every effort to fulfil orders as quickly as possible, please allow 1-2 days for your order to be processed for shipping.
  • Shipping times depend on your location, normally overnight delivery from Christchurch, and approximately two working days for all other urban destinations in NZ (Please allow 1-2 days extra for rural delivery).

CAN I REQUEST A REFUND FOR PRODUCT PURCHASE ONLINE?

Yes, as long your meet the requirment for our SHIPPING & RETURNS

CAN I EXCHANGE A PRODUCT ?

If you change your mind to exchange a product, contact our Customer Service info.toytime@gmail.com

WHAT IF I HAVE A FAULTY PRODUCT?

If the product are faulty, we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.
For orders with faulty product please contact info.toytime@gmail.com, send the item back and we will provide an exchange or full refund.

IS MY PRIVACY AND PERSONAL INFORMATION SECURE?

Please refer to the sotre Policy

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